If you’ve changed your mind, it’s not a problem you have 15 days to return or 30 Days to exchange
Do you have questions? Call our customer service team at 514-384-6609 or 1-866-217-3568 Monday to Friday 9am - 5pm
Our ultimate goal is to make sure you are happy with your purchase(s). If for any reason you don’t love what you bought, you can return it within (15) days or exchange it within (30) days by mail or in any of our stores from the date of purchase with a valid receipt. .
Purchases from Marise.ca can be returned either at a Marise store or by mailing it, as long as they are in their original condition: unwashed, unworn, unaltered item(s) and with the price ticket(s) still attached, to receive a full refund.
Please note that refunds will be processed using the same payment method used in the original purchase.
Please note that the following items are excluded from this refund policy and will not be accepted for refund or exchange:
- Gift Cards/ Gift Receipts
- Hosiery and socks
- All products in liquidation as well as all products 40 % reduced from original price
For all returns Original ticket must be attached to the returned item, as well as the transaction receipt, Marise Inc reserve the right to refuse damaged returns before issuing any credit.
To exchange an item purchased online, send us an email to email@example.com for an authorization number or call our customer support service at 514-384-6609 (Mon-Fri, 9 am to 17hrs).
1. Return In Store :
Please see exception below for purchase(s)d products with PayPal
2. Return By Mail:
The shipping fees for the returned items is not refunded by Marise, Please stick the return label on a secured package protecting the returned goods.
Parcel to be shipped to:
Marise Petite INC.
9320 Saint-Laurent Blvd, Suite # 510
No returns would be accepted in person at the head office
In all returns, a valid purchase receipt needs to be submitted. The refund will be processed in the same way the purchase was made; if within the 15 days of the purchase, or exchanged if within 30 days of purchase.
A store credit would be given in the event that the purchase(s) is made for more than 30 days.
Orders Processed with PayPal:
Purchased products with PayPal have to be returned only by mail in order to credit the PayPal Account.
If you would rather return items at Marise store, only store credit can be given.
Price revision is accepted if a price of an item is marked down within 30 days of purchase.
1. If item is purchased online, you need to send an email to firstname.lastname@example.org . In your email, please include: your full name, your order number and purchase(s) date(s)
2. If item is purchased in store, you need to go in any of our stores & have a valid receipt.
3. The price adjustment for items purchased within 30 days can't be given to items purchased at up to 49% only
Adjustment would be done in the same way purchase(s) was made.
Call our team of customer service at 514-384-6609 or 1-866-217-3568
Opening hours ( Monday to Friday 9am - 5pm )